Frequently asked questions

Accounts, pricing and FBR invoicing

• What is FBR digital invoicing?

  It is the Federal Board of Revenue's system for receiving sales invoices electronically. Instead of only keeping an invoice in your own records, your business sends its details to FBR through an API, and FBR returns a reference number for the invoice it has accepted.

• Does my business have to integrate with it?

  FBR decides which categories of registered persons must integrate, and by when. Those requirements are set out in FBR's own notifications and have changed more than once. Check FBR's current notifications or ask your tax consultant whether your business is in scope — we cannot make that determination for you.

• What does Bizio Invoicing actually do?

  It gives you a place to prepare an invoice against the fields FBR expects, checks it before anything is filed, submits it to FBR on your behalf, and stores the submission together with FBR's response. It does not replace your accounting software or file any return for you.

• Is Bizio Invoicing part of FBR or PRAL?

  No. Bizio Invoicing is an independent private software product. It is not affiliated with, endorsed by, or an official service of the Federal Board of Revenue or PRAL, and it is not a government website. PRAL operates the digital invoicing API that submissions are made to; we are a client of that API, submitting under your business's own credentials.

• Do I need my own FBR token?

  Yes. Submissions use your business's own FBR digital invoicing credentials; Bizio does not issue tokens. An authorized administrator configures them in Settings. The stored token is not returned to the browser.

• What is sandbox mode?

  Sandbox is FBR's test environment. Invoices filed in sandbox are not real filings, so you can practise the whole process first. Your account starts in sandbox, and production filing is switched on separately once you are ready.

• Can I file many invoices at once?

  Yes, on the Premium plan. Upload the supported Excel template, review the invoices, and use Validate with FBR before submitting. Matching line-item rows are grouped into one invoice, and each invoice keeps its own result. Validation does not file invoices; Submit to FBR is a separate action. Both run in the background on our servers, so you can close the tab and come back to the results.

• What happens if FBR rejects an invoice?

  The rejection is shown against that invoice with the message FBR returned, and the invoice stays in your history in that state. You can correct the details and submit again. Invoices are also checked locally and against FBR before filing, which catches many problems earlier.

• How do I get an account?

  Accounts are set up by our team rather than through a public sign-up form. Message us on WhatsApp or by email with your business name and registration number, and we will create the account and send you the sign-in details.

• How do I sign in?

  With the registration number your account was created under — your NTN or CNIC — and your password. There is no need to remember which email address was used.

• How much does it cost?

  Essential is PKR 3,000/month or PKR 30,000/year, and Premium is PKR 5,500/month or PKR 55,000/year. Both include unlimited customers, products and invoices; Premium adds Excel batch invoice upload and advanced filters. One-time integration is PKR 10,000, reduced to PKR 5,000 if your FBR sandbox testing is already cleared. Subscription charges are separate. Multiple business accounts or more specific requirements are handled as a Custom package — see the pricing page for the full breakdown.

• Who can see my invoice data?

  Your invoices, customers and products are scoped to your business, and are only used to run the service for you and to submit what you ask us to submit to FBR. We do not sell data or share it for advertising. The privacy policy sets out the detail.

• Can you tell me which tax rate or scenario to use?

  No. We are a software provider, not tax advisers. Choosing the correct HS code, sale type, rate or scenario for a transaction is a tax question for you or your consultant, and the details you enter are your responsibility.

• Do I need to install anything?

  No. It runs in a web browser on a computer or a phone, so there is nothing to install and nothing to keep updated.